Work experience of Ian Whitfield
================================

8 total

* Lead Software Engineer @ OpenText (2021-07 – today): Full-stack software
  engineer working on the OpenText Developer Cloud platform.

* Senior Developer @ OpenText (2014-10 – 2017-10): Working as a developer on the
  Content Intelligence suite. This includes WebReports and ActiveView which are
  both developer components in core Content Server used to create custom web
  applications. Skills: Oscript/Weblingo,
  HTML/Javascript/jQuery/CSS/Backbone/Marionette/MVC/RequireJS,
  WebReports/ActiveView, CS16 Smart UI widget development (client and server),
  SQL, Windows Server, Linux

* Senior Support Analyst @ OpenText (2012-06 – 2014-09): Providing support for
  Open Text products. The main products are Web Reports and Active View which
  are modules for Content Server ECM Suite. Skills required:
  WebReports/ActiveView application design, Oscript/Builder debugging and
  writing fixes and some features, HTML/Javascript/jQuery/Ajax/CSS, Content
  Server

* Escalation Support Specialist Oscript/Livelink @ OpenText (2011-09 – 2012-06):
  Working as part of the European escalations team for Content Server at Open
  Text. This involved resolving complex and critical issues raised by customers
  and partners that have been escalated from the level two support team. This
  also included working with development to get timely and effective fixes where
  necessary. Examples of key areas I was responsible for were Content Web
  Services, Builder/Oscript, performance issues, SQL Server tuning, DB Verify
  and debugging data integrity issues, Case Management Framework, Facets and the
  Distributed Agent. I was also responsible for providing training to level two
  colleagues in specialist areas and writing technical documentation on new
  technology and features.

* Product Specialist - Content Server (formerly Livelink) @ Open Text (2010-06 –
  2011-09): Working on the UK support desk for Open Text for the Content Server
  suite. Resolving issues customers have with their Livelink implementations.
  Application support for a complex, distributed web application used by some of
  Northern Europe's largest organisations. Involves knowledge of Content
  Server/Livelink, LAPI, Web Services, Java, Builder, SQL, client and
  server-side scripting, IIS, Windows Server.

* IT Support Techncian @ EnerSys (2009-01 – 2010-05): Network, server and
  desktop support at the EnerSys manufacturing plant in Newport. Windows 2003,
  Active Directory, IIS, Linux, Windows 7/XP, SQL Server 2005, Nagios Server
  Monitoring, McAfee ePolicy Admin, Arcserve, FOG PXE Ghosting server, One
  Bridge Mobile email server, Lotus Notes, Cisco networking, Pro Engineer.

* Livelink Consultant @ BT (2007-01 – 2007-11): 3rd line support, system upgrade
  and migration, performance monitoring, system administrator for workflow
  development project, SQL reporting

* IT Support Engineer @ Scottish Arts Council (now Creative Scotland) (2002-07 –
  2007-01): Windows server and desktop support, SQL admin and development,
  Livelink support, IT security system admin, running helpdesk

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