---
title: "Kai v. Wulffen"
description: "ITIL® Expert in ITSM - Freelancer - technischer Informatiker @ Ingenieurbüro Kai v. Wulffen"
url: https://vutuv.de/kai.v.wulffen
type: profile
schema_version: 2
generated_at: 2026-06-18T16:16:10Z
---

# Kai v. Wulffen

ITIL® Expert in ITSM - Freelancer - technischer Informatiker

ITIL® Expert in ITSM - Freelancer - technischer Informatiker @ Ingenieurbüro Kai v. Wulffen

- Verified profile: yes
- Member since: 2016-11-24
- Followers: 2
- Gender: Male
- Birthday: 1971-08-28

## Tags

- [change management](https://vutuv.de/tags/change_management) (1 endorsements)
- [incident management](https://vutuv.de/tags/incident_management) (1 endorsements)
- [process design](https://vutuv.de/tags/process_design) (1 endorsements)
- [itil service management](https://vutuv.de/tags/itil_service_management) (0 endorsements)
- [problem management](https://vutuv.de/tags/problem_management) (0 endorsements)
- [process implementation](https://vutuv.de/tags/process_implementation) (0 endorsements)
- [process improvement](https://vutuv.de/tags/process_improvement) (0 endorsements)

## Experience

- Prozess Manager - Change Management @ Amprion GmbH (2016-12 – today): Businessimpactanalyse von Changes an der IT-Infrastruktur, Weiterentwicklung der Prozesse im Changemanagement, Erarbeiten von Optimierungsvorschlägen für IT-Dienstleister 
- ITIL® Expert in ITSM - Freelancer - technischer Informatiker @ Ingenieurbüro Kai v. Wulffen (2004-01 – today)
- Prozess Analyst ITIL @ SAP SE - Global Network Services (2016-03 – 2016-10): Analysis of existing Core Processes (Service Request, Incident, Problem, Change); Review of Processdocumentation of Service Providers; Optimization of process handling (intern & cloud)
- Process Manager - Incident Management @ Wincor Nixdorf Global IT Operations GmbH (2015-01 – 2015-12): Prozess operations, Process improvement, Control of 3rd Party Suppliers, ensure compliance of agreed process SLAs, KPI-Reporting, Documentation
- Integrator Changemanagement CarNet @ Volkswagen AG (2014-11 – 2014-12): Responsible for fullfilling defined process goals; Responsible for status of the changes; Optimisation of efficencie; Reporting; Autorisation and priorisation of RfCs in cooperation with service partners;  Deployment approval of RfCs; Host of Management R
- Process Manager - Incident Management @ Wincor Nixdorf Global IT Operations GmbH (2013-05 – 2014-07): Prozess operations; Process improvement; Control of 3rd Party Suppliers; ensure compliance of agreed process SLAs; KPI-Reporting; Documentation
- IT Service Management - interim Change Manager - interim Problem Manager @ Bank of Scotland (2012-10 – 2013-02): Prozess operations; Process improvement; Coordination of 3rd Party Suppliers; ensure compliance of agreed process SLAs; Reporting; Documentation