Kai v. Wulffen
==============

ITIL® Expert in ITSM - Freelancer - technischer Informatiker

ITIL® Expert in ITSM - Freelancer - technischer Informatiker @ Ingenieurbüro Kai
  v. Wulffen

Verified profile: yes
Member since: 2016-11-24
Followers: 2
Gender: Male
Birthday: 1971-08-28

TAGS & ENDORSEMENTS
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* change management (1 endorsements)
* incident management (1 endorsements)
* process design (1 endorsements)
* itil service management (0 endorsements)
* problem management (0 endorsements)
* process implementation (0 endorsements)
* process improvement (0 endorsements)

EXPERIENCE
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* Prozess Manager - Change Management @ Amprion GmbH (2016-12 – today):
  Businessimpactanalyse von Changes an der IT-Infrastruktur, Weiterentwicklung
  der Prozesse im Changemanagement, Erarbeiten von Optimierungsvorschlägen für
  IT-Dienstleister
* ITIL® Expert in ITSM - Freelancer - technischer Informatiker @ Ingenieurbüro
  Kai v. Wulffen (2004-01 – today)
* Prozess Analyst ITIL @ SAP SE - Global Network Services (2016-03 – 2016-10):
  Analysis of existing Core Processes (Service Request, Incident, Problem,
  Change); Review of Processdocumentation of Service Providers; Optimization of
  process handling (intern & cloud)
* Process Manager - Incident Management @ Wincor Nixdorf Global IT Operations
  GmbH (2015-01 – 2015-12): Prozess operations, Process improvement, Control of
  3rd Party Suppliers, ensure compliance of agreed process SLAs, KPI-Reporting,
  Documentation
* Integrator Changemanagement CarNet @ Volkswagen AG (2014-11 – 2014-12):
  Responsible for fullfilling defined process goals; Responsible for status of
  the changes; Optimisation of efficencie; Reporting; Autorisation and
  priorisation of RfCs in cooperation with service partners; Deployment approval
  of RfCs; Host of Management R
* Process Manager - Incident Management @ Wincor Nixdorf Global IT Operations
  GmbH (2013-05 – 2014-07): Prozess operations; Process improvement; Control of
  3rd Party Suppliers; ensure compliance of agreed process SLAs; KPI-Reporting;
  Documentation
* IT Service Management - interim Change Manager - interim Problem Manager @
  Bank of Scotland (2012-10 – 2013-02): Prozess operations; Process improvement;
  Coordination of 3rd Party Suppliers; ensure compliance of agreed process SLAs;
  Reporting; Documentation

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