{
  "$schema": "https://raw.githubusercontent.com/jsonresume/resume-schema/v1.0.0/schema.json",
  "basics": {
    "label": "ITIL® Expert in ITSM - Freelancer - technischer Informatiker",
    "name": "Kai v. Wulffen",
    "url": "https://vutuv.de/kai_v_wulffen"
  },
  "skills": [
    {
      "name": "change management"
    },
    {
      "name": "incident management"
    },
    {
      "name": "process design"
    },
    {
      "name": "itil service management"
    },
    {
      "name": "problem management"
    },
    {
      "name": "process implementation"
    },
    {
      "name": "process improvement"
    }
  ],
  "work": [
    {
      "name": "Amprion GmbH",
      "position": "Prozess Manager - Change Management",
      "startDate": "2016-12",
      "summary": "Businessimpactanalyse von Changes an der IT-Infrastruktur, Weiterentwicklung der Prozesse im Changemanagement, Erarbeiten von Optimierungsvorschlägen für IT-Dienstleister "
    },
    {
      "name": "Ingenieurbüro Kai v. Wulffen",
      "position": "ITIL® Expert in ITSM - Freelancer - technischer Informatiker",
      "startDate": "2004-01"
    },
    {
      "endDate": "2016-10",
      "name": "SAP SE - Global Network Services",
      "position": "Prozess Analyst ITIL",
      "startDate": "2016-03",
      "summary": "Analysis of existing Core Processes (Service Request, Incident, Problem, Change); Review of Processdocumentation of Service Providers; Optimization of process handling (intern & cloud)"
    },
    {
      "endDate": "2015-12",
      "name": "Wincor Nixdorf Global IT Operations GmbH",
      "position": "Process Manager - Incident Management",
      "startDate": "2015-01",
      "summary": "Prozess operations, Process improvement, Control of 3rd Party Suppliers, ensure compliance of agreed process SLAs, KPI-Reporting, Documentation"
    },
    {
      "endDate": "2014-12",
      "name": "Volkswagen AG",
      "position": "Integrator Changemanagement CarNet",
      "startDate": "2014-11",
      "summary": "Responsible for fullfilling defined process goals; Responsible for status of the changes; Optimisation of efficencie; Reporting; Autorisation and priorisation of RfCs in cooperation with service partners;  Deployment approval of RfCs; Host of Management R"
    },
    {
      "endDate": "2014-07",
      "name": "Wincor Nixdorf Global IT Operations GmbH",
      "position": "Process Manager - Incident Management",
      "startDate": "2013-05",
      "summary": "Prozess operations; Process improvement; Control of 3rd Party Suppliers; ensure compliance of agreed process SLAs; KPI-Reporting; Documentation"
    },
    {
      "endDate": "2013-02",
      "name": "Bank of Scotland",
      "position": "IT Service Management - interim Change Manager - interim Problem Manager",
      "startDate": "2012-10",
      "summary": "Prozess operations; Process improvement; Coordination of 3rd Party Suppliers; ensure compliance of agreed process SLAs; Reporting; Documentation"
    }
  ]
}