% CV: Kai v. Wulffen
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{\LARGE\bfseries Kai v. Wulffen}

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ITIL® Expert in ITSM - Freelancer - technischer Informatiker


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\url{https://vutuv.de/kai_v_wulffen}

Date of birth: 28.08.1971 \textbar{} Gender: Male

\section*{Professional Experience}
\textbf{Prozess Manager - Change Management, Amprion GmbH} \hfill 12/2016 -- Present

Businessimpactanalyse von Changes an der IT-Infrastruktur, Weiterentwicklung der Prozesse im Changemanagement, Erarbeiten von Optimierungsvorschlägen für IT-Dienstleister

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\textbf{ITIL® Expert in ITSM - Freelancer - technischer Informatiker, Ingenieurbüro Kai v. Wulffen} \hfill 1/2004 -- Present

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\textbf{Prozess Analyst ITIL, SAP SE - Global Network Services} \hfill 3/2016 -- 10/2016

Analysis of existing Core Processes (Service Request, Incident, Problem, Change); Review of Processdocumentation of Service Providers; Optimization of process handling (intern \& cloud)

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\textbf{Process Manager - Incident Management, Wincor Nixdorf Global IT Operations GmbH} \hfill 1/2015 -- 12/2015

Prozess operations, Process improvement, Control of 3rd Party Suppliers, ensure compliance of agreed process SLAs, KPI-Reporting, Documentation

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\textbf{Integrator Changemanagement CarNet, Volkswagen AG} \hfill 11/2014 -- 12/2014

Responsible for fullfilling defined process goals; Responsible for status of the changes; Optimisation of efficencie; Reporting; Autorisation and priorisation of RfCs in cooperation with service partners;  Deployment approval of RfCs; Host of Management R

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\textbf{Process Manager - Incident Management, Wincor Nixdorf Global IT Operations GmbH} \hfill 5/2013 -- 7/2014

Prozess operations; Process improvement; Control of 3rd Party Suppliers; ensure compliance of agreed process SLAs; KPI-Reporting; Documentation

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\textbf{IT Service Management - interim Change Manager - interim Problem Manager, Bank of Scotland} \hfill 10/2012 -- 2/2013

Prozess operations; Process improvement; Coordination of 3rd Party Suppliers; ensure compliance of agreed process SLAs; Reporting; Documentation


\section*{Tags}
change management \textbullet{} incident management \textbullet{} process design \textbullet{} itil service management \textbullet{} problem management \textbullet{} process implementation \textbullet{} process improvement





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