Prozess Manager - Change Management, Amprion GmbH12/2016 - Present
Businessimpactanalyse von Changes an der IT-Infrastruktur, Weiterentwicklung der Prozesse im Changemanagement, Erarbeiten von Optimierungsvorschlägen für IT-Dienstleister
Kai v. Wulffen
ITIL® Expert in ITSM - Freelancer - technischer Informatiker
https://vutuv.de/kai_v_wulffen
Date of birth: 28.08.1971 · Gender: Male
Professional Experience
ITIL® Expert in ITSM - Freelancer - technischer Informatiker, Ingenieurbüro Kai v. Wulffen1/2004 - Present
Prozess Analyst ITIL, SAP SE - Global Network Services3/2016 - 10/2016
Analysis of existing Core Processes (Service Request, Incident, Problem, Change); Review of Processdocumentation of Service Providers; Optimization of process handling (intern & cloud)
Process Manager - Incident Management, Wincor Nixdorf Global IT Operations GmbH1/2015 - 12/2015
Prozess operations, Process improvement, Control of 3rd Party Suppliers, ensure compliance of agreed process SLAs, KPI-Reporting, Documentation
Integrator Changemanagement CarNet, Volkswagen AG11/2014 - 12/2014
Responsible for fullfilling defined process goals; Responsible for status of the changes; Optimisation of efficencie; Reporting; Autorisation and priorisation of RfCs in cooperation with service partners; Deployment approval of RfCs; Host of Management R
Process Manager - Incident Management, Wincor Nixdorf Global IT Operations GmbH5/2013 - 7/2014
Prozess operations; Process improvement; Control of 3rd Party Suppliers; ensure compliance of agreed process SLAs; KPI-Reporting; Documentation
IT Service Management - interim Change Manager - interim Problem Manager, Bank of Scotland10/2012 - 2/2013
Prozess operations; Process improvement; Coordination of 3rd Party Suppliers; ensure compliance of agreed process SLAs; Reporting; Documentation
Tags
change management · incident management · process design · itil service management · problem management · process implementation · process improvement