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  "description": "Work experience of Kai v. Wulffen",
  "title": "Work experience of Kai v. Wulffen",
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      "id": "015e484b-c5d8-7da2-9a1c-b03bfe8e8504",
      "start": "2016-12",
      "description": "Businessimpactanalyse von Changes an der IT-Infrastruktur, Weiterentwicklung der Prozesse im Changemanagement, Erarbeiten von Optimierungsvorschlägen für IT-Dienstleister ",
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      "organization": "Amprion GmbH",
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      "title": "ITIL® Expert in ITSM - Freelancer - technischer Informatiker",
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      "start": "2016-03",
      "description": "Analysis of existing Core Processes (Service Request, Incident, Problem, Change); Review of Processdocumentation of Service Providers; Optimization of process handling (intern & cloud)",
      "title": "Prozess Analyst ITIL",
      "end": "2016-10",
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      "organization": "SAP SE - Global Network Services",
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      "description": "Prozess operations, Process improvement, Control of 3rd Party Suppliers, ensure compliance of agreed process SLAs, KPI-Reporting, Documentation",
      "title": "Process Manager - Incident Management",
      "end": "2015-12",
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      "organization": "Wincor Nixdorf Global IT Operations GmbH",
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    {
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      "start": "2014-11",
      "description": "Responsible for fullfilling defined process goals; Responsible for status of the changes; Optimisation of efficencie; Reporting; Autorisation and priorisation of RfCs in cooperation with service partners;  Deployment approval of RfCs; Host of Management R",
      "title": "Integrator Changemanagement CarNet",
      "end": "2014-12",
      "kind": "employment",
      "organization": "Volkswagen AG",
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      "description": "Prozess operations; Process improvement; Control of 3rd Party Suppliers; ensure compliance of agreed process SLAs; KPI-Reporting; Documentation",
      "title": "Process Manager - Incident Management",
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      "organization": "Wincor Nixdorf Global IT Operations GmbH",
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    {
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      "start": "2012-10",
      "description": "Prozess operations; Process improvement; Coordination of 3rd Party Suppliers; ensure compliance of agreed process SLAs; Reporting; Documentation",
      "title": "IT Service Management - interim Change Manager - interim Problem Manager",
      "end": "2013-02",
      "kind": "employment",
      "organization": "Bank of Scotland",
      "organization_page": null
    }
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  "section": "work_experiences",
  "generated_at": "2026-07-22T03:40:40Z",
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}