Work experience of Kai v. Wulffen
=================================

7 total

* Prozess Manager - Change Management @ Amprion GmbH (2016-12 – today):
  Businessimpactanalyse von Changes an der IT-Infrastruktur, Weiterentwicklung
  der Prozesse im Changemanagement, Erarbeiten von Optimierungsvorschlägen für
  IT-Dienstleister

* ITIL® Expert in ITSM - Freelancer - technischer Informatiker @ Ingenieurbüro
  Kai v. Wulffen (2004-01 – today)

* Prozess Analyst ITIL @ SAP SE - Global Network Services (2016-03 – 2016-10):
  Analysis of existing Core Processes (Service Request, Incident, Problem,
  Change); Review of Processdocumentation of Service Providers; Optimization of
  process handling (intern & cloud)

* Process Manager - Incident Management @ Wincor Nixdorf Global IT Operations
  GmbH (2015-01 – 2015-12): Prozess operations, Process improvement, Control of
  3rd Party Suppliers, ensure compliance of agreed process SLAs, KPI-Reporting,
  Documentation

* Integrator Changemanagement CarNet @ Volkswagen AG (2014-11 – 2014-12):
  Responsible for fullfilling defined process goals; Responsible for status of
  the changes; Optimisation of efficencie; Reporting; Autorisation and
  priorisation of RfCs in cooperation with service partners; Deployment approval
  of RfCs; Host of Management R

* Process Manager - Incident Management @ Wincor Nixdorf Global IT Operations
  GmbH (2013-05 – 2014-07): Prozess operations; Process improvement; Control of
  3rd Party Suppliers; ensure compliance of agreed process SLAs; KPI-Reporting;
  Documentation

* IT Service Management - interim Change Manager - interim Problem Manager @
  Bank of Scotland (2012-10 – 2013-02): Prozess operations; Process improvement;
  Coordination of 3rd Party Suppliers; ensure compliance of agreed process SLAs;
  Reporting; Documentation

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vutuv agent document · type: work_experiences · schema_version: 3
generated_at: 2026-07-22T05:48:25Z
canonical: https://vutuv.de/kai_v_wulffen/work_experiences
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