Prozess Analyst ITIL @ SAP SE - Global Network Services · Kai v. Wulffen
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* Prozess Analyst ITIL @ SAP SE - Global Network Services (2016-03 – 2016-10):
  Analysis of existing Core Processes (Service Request, Incident, Problem,
  Change); Review of Processdocumentation of Service Providers; Optimization of
  process handling (intern & cloud)

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