Matthew Boyd

esponsible for troubleshooting issues with Customer's internet and cable, answering customer questions regarding service and equipment and booking service calls to resolve issues when needed.

I assisted retail stores who were having issues with activations of mobile phones as well as billing issues. Also assisted customers who had billing inquiries.

esponsible for assembling customer computers, diagnosing and repairing customer computer issues, setting up routers, installing software and hardware

Responsible for handling all store returns, assembling customer computers, diagnosing and repairing customer computer issues, setting up routers, installing software and hardware as well as handling all store and customer RMAs