Matthew Boyd

matthewcboyd@protonmail.com | https://vutuv.de/matthew_boyd

Professional Experience

Technical Support Agent, Gatestone

10/2018 - 1/2019

esponsible for troubleshooting issues with Customer's internet and cable, answering customer questions regarding service and equipment and booking service calls to resolve issues when needed.

National Channel Support Agent, Nordia

1/2018 - 8/2018

I assisted retail stores who were having issues with activations of mobile phones as well as billing issues. Also assisted customers who had billing inquiries.

Computer Technician, United Computer Superstores

9/2016 - 12/2017

esponsible for assembling customer computers, diagnosing and repairing customer computer issues, setting up routers, installing software and hardware

Service Technician, Canada Computers

11/2011 - 7/2015

Responsible for handling all store returns, assembling customer computers, diagnosing and repairing customer computer issues, setting up routers, installing software and hardware as well as handling all store and customer RMAs