Within an organization I'll look for opportunities for improvement in efficiency and effectiveness. For this I use gained knowledge or new information to find the best solution together with the main stakeholders.
1077ZZ Amsterdam, Netherlands
With a team of 6 direct and 40 indirect, I’m responsible for global Network, Server (local, data-centre and cloud) and Enterprise voice services of Nutreco.
The focus is on being a trustworthy partner for the business with a focus on stability and security in a cost effective way.
The Provincie had a multi-vendor and cloud oriented strategy. The implementation of ITSM was part of this strategy for which I had the project lead role.
As solution architect I helped the Provincie design and realize the cloud strategy and several other solutions like BPM and digital signature for the hiring process.
In my role I played a coordinating role in the translation from business need to available ICT solutions and options. My role included dealing with external partners on operational, tactical and strategic level. On global level I have been part of several continuous improvement projects where operational knowledge can be translated to tactical goals.
Providing the link between Business needs and ICT solutions
infrastructure · management · business process · change management · ICT · incident management · itil · it management · it operations · it service management · itsm · operations management · process management · Project Planning · servicenow
Cert Prep: VMware Certified Associate (VCA-DBT) (LinkedIn, 2019-04) · Agile at Work: Building Your Agile Team (LinkedIn, 2019-03) · Organizational Culture (LinkedIn, 2018-09) · Management Essentials (Schouten & Nelissen, 2015-12) · Prince II (Haagse Hoogeschool, 2007-06) · ITIL II Service manager (Cap Gemini Ernst & Young, 2005-06) · ITIL II Foundation (Cap Gemini Ernst & Young, 2005-04)
English (C2 (Proficient)) · Dutch (Native speaker) · German (B1 (Intermediate)) · French (A1 (Beginner))