Work Experiences

Businessimpactanalyse von Changes an der IT-Infrastruktur, Weiterentwicklung der Prozesse im Changemanagement, Erarbeiten von Optimierungsvorschlägen für IT-Dienstleister

Analysis of existing Core Processes (Service Request, Incident, Problem, Change); Review of Processdocumentation of Service Providers; Optimization of process handling (intern & cloud)

Prozess operations, Process improvement, Control of 3rd Party Suppliers, ensure compliance of agreed process SLAs, KPI-Reporting, Documentation

Responsible for fullfilling defined process goals; Responsible for status of the changes; Optimisation of efficencie; Reporting; Autorisation and priorisation of RfCs in cooperation with service partners; Deployment approval of RfCs; Host of Management R

Prozess operations; Process improvement; Control of 3rd Party Suppliers; ensure compliance of agreed process SLAs; KPI-Reporting; Documentation

Prozess operations; Process improvement; Coordination of 3rd Party Suppliers; ensure compliance of agreed process SLAs; Reporting; Documentation